Cerchio Del Desiderio Terms & Conditions

Retreat Events and Accommodation

It is important that you understand the terms and conditions on which we are making our agreement. Please read these terms and conditions carefully. These terms include important details on how we use the personal information that you provide to us.

Terms and Conditions

How these terms and conditions apply to our contract. We consider these terms and conditions (the “Terms”) and our price list to set out the entire agreement between you and us for the supply of our services to you. Only these terms shall apply to our contract with you.

Please check that the details in these terms and conditions and your Booking Request are complete and accurate before you commit yourself to the contract.

If you think that there is a mistake, please make sure that you ask us to confirm any changes in writing, as we can only accept responsibility for statements and representations made in writing by our authorised employees and agents.

Please ensure that you read and understand these Terms before you submit your Booking Request. You may only request a booking if you agree to these Terms. By submitting a Booking Request you are deemed to have accepted these terms. This does not affect your statutory rights as a consumer.

Cerchio Del Desiderio sells Glamping holidays and Glamping Retreats via their own website www.cerchiodeldesiderio.com (the “Website”), via telephone, via email and WhatsApp. Any person wishing to make a booking via any of these methods (referred to as “you/your”) acknowledges that such booking is made subject to these Terms. Cerchio Del Desiderio is not responsible for the terms and conditions set out by third party bookings agents online, via phone or via store travel agents that may promote or sell holidays and retreats at Cerchio Del Desiderio. Third party booking agents such as (Booking.com, Expedia, Tripadvisor, Airbnb, Google and/or independent Travel Agents) have their own Terms and Conditions that Cerchio Del Desiderio has no responsibility for.

We reserve the right to change these Terms at any time. Any such changes will take effect immediately when posted on the Website, in the brochure, at the Sites, or otherwise brought to your attention. It is your responsibility to read the Terms each time you submit a Booking Request, and any such request shall signify that you have accepted to be bound by the latest set of Terms. A copy of the latest set of Terms is available on the Website and upon request.

In addition to these Terms, there may be specific rules and regulations that apply to the site. Please contact the relevant Site Manager in advance of your arrival if you require further details of any site-specific rules and regulations.

Making a Booking

You can either book online, via telephone, via WhatsApp or via email. Please ensure you have details of all party members when making a reservation. Please check your reservation confirmation is correct as Cerchio Del Desderio cannot be held responsible for errors in information provided at the time of booking.

Bookings are not transferable to another party unless otherwise agreed by reservations management.

When making a booking you agree that you or at least one member of your party is eighteen years or over, you have the authority of all persons in your party to book on their behalf, you accept these Terms & Conditions and you agree to be responsible for any loss or damage caused by any member of your party or animal accompanying you. 

Subject to availability, one night bookings maybe taken in some rooms during any season when made directly via our website or via phone or email and dependant on availability.

Batchelor/Bachelorettes or similar parties are welcome only at the sole discretion of the Site Manager; this also applies to any groups of 6 or more. Please advise at the time of booking as to the nature of your group booking and total members.

A security bond of €500 is required for 10 members or more in one group, which will need to be paid before the commencement date of the booking. Refusal to pay the bond may mean the booking is cancelled and no refund offered.

For groups, the names of all the guests in the party need to be provided at the time of booking. Failure to provide all the names may lead to the booking being cancelled or the Site Manager refusing entry to the site.

The maximum stay allowed is 28 days, after which time your accommodation or pitch must be vacated for at least three days before you return. You may only extend your stay up to a maximum of two 28-day periods within one year. 

The site is only to be used for recreational Glamping and Retreats.

ID Passport or Italian Identity Card

All guests must present Identification in the form of Passport (for all guests from outside of Italy) or Identity Card (for guests that’s reside in Italy) during check in or prior to arrival. It is Law within Italy to ensure all guests register their official ID documents during or prior to check in. All personal information provided to us is covered under the European Data Protection act and will not be used in conjunction with any other, marketing, data sharing, explicit purpose, nor will it be kept longer than is necessary. 


The prices are based on a daily rate unless otherwise stated. Prices include VAT at the current prevailing rate.

Whilst we will make every effort to ensure that our prices remain unchanged, they may be amended at any time prior to payment of the final balance.

Prices do not include any additional services, features and facilities unless expressly stated.

Group bookings of over 6 guests may be accepted at the discretion of Cerchio Del Desiderio, please call for details.

Promotions, deals or discounted offers are provided at the discretion of Cerchio Del Desiderio. All offers are subject to availability, cannot be used in conjunction with any other offer or discount and may be withdrawn at any time. Retrospective refunds are not permitted against any offer or promotion advertised after such time a booking is made.

Booking Extras – These include BBQ area, onsite activities and other offerings which are offered at the time of booking. 

All booking extras are subject at an additional charge and all prices stated for booking extras is inclusive of VAT at the current prevailing rate.

Extra Visitors – Cerchio Del Desiderio may from time to time accommodate day visitors only if visiting staying residents, but you need to make sure the Site Manager is aware of any visitors prior to their arrival. 

It is essential, for security and health and safety, that visitors report to the reception on arrival to be booked onto the site at reception. 

Entry to the site and parking onsite will be at the site manager’s discretion.  Day Visitors (visiting residential guests) are required to leave the site by 10:00pm.


Payment for bookings can be made by Credit, Debit Card IBAN and Cash. Please note that payments made by Credit or Charge card are subject to a non-refundable additional charge of a minimum of 2% of the total amount due (this charge does not apply to payments made by Debit Card). Payment by this method confirms that you accept this additional charge. Unfortunately, we cannot accept payment by cheque in advance or onsite.

For all standard bookings a 50% non-refundable deposit is required at the time of booking with full remaining balance due during check in and before entry to the room.

For standard large group bookings of 10 or more a 50% non-refundable deposit is required at the time of booking followed by the remaining balance which needs to be paid in full 6 weeks before the commencement of your stay.

For all Retreat, Corporate and Group event bookings a 30% non-refundable deposit is required at the time of booking followed by the remaining balance which needs to be paid in full 6 weeks before the commencement of your stay.

For all group bookings of 10 or more guests a security deposit will be required of €500 euro. This security deposit will be fully refunded at the end of your stay subject to no breaches of the conditions set out in the group agreement form which you must sign and return before you’re booking commencement date.

The site accepts cash, Credit and Debit Cards (with the exception of American Express Cards). Please note that payments made by Credit or Charge Card are subject to a non-refundable additional charge of a minimum of 2% of the total amount due (this charge does not apply to payments made by Debit Card).

Services, Activities and Facilities

Site services, activities and facilities referred to in the Brochure, Site Leaflet or on the Website (e.g. bike hire, hose riding, massage, yoga, wine tasting and other activities) are subject to availability and may be supplied by third parties. You use these services, activities and facilities at your own risk and Cerchio Del Desiderio shall have no responsibility for loss, damage or injury in relation to any services features or facilities provided or supplied by third parties. It is strongly advised that you have the correct personal holiday, travel insurance to carry out such activities.

Information about features, activities and services at our site, is, to the best of our knowledge and belief, accurate at the time of publication of the brochure and Website; however Cerchio Del Desiderio cannot guarantee that these services, activities and facilities will be available during your stay.

Detailed price lists for individual services, activities and facilities can be provided on request or on our website. All information on the website regarding prices is accurate as at the time of publication but may be subject to change.

Camping, Campervans and Motorhomes

Sorry we do not accept general camping, campervans or motorhomes unless agreed by Management for staff members.

We currently have no facilities for electrical hook up.


The price of your accommodation is as detailed on our booking system. The prices for additional extras and services are also contained either in our price list or on our online booking system.

To ensure you book the correct accommodation of your desired choice, please book direct with via our website: www.cerchiodeldesiderio.com or via phone/wattsapp: 0039 348 8940299 or email: [email protected] . Cerchio Del Desiderio are not responsible for any inaccurate information, text, photos provided by third party bookings agents. 

Cancellation and changes to your booking

Loss of full balance – In the event of a no show or cancellation on the commencement date of your stay there will be no refund offered.

If you cancel your holiday at any point after booking and up to 4 weeks before your arrival at Cerchio Del Desiderio you will be entitled to 50% deposit refund. If cancelled less than 4 weeks prior to the arrival date zero refund will be given and your deposit will be lost. 

Transferable booking to another date, we will use our reasonable endeavours to satisfy your request wherever possible subject to availability and payment of the correct fees. Transferred dates must be within the same booking season and requested no later than 1 week prior to the original arrival date. Change of date nor refunds will be issued if the request is less than 1 week prior to the arrival date.

For a booking which includes a Bank Holiday season date you will forfeit all money paid.

For all Group, Corporate and Retreats bookings which do not include a Bank Holiday you will forfeit the deposit made, you will not be entitled to receive a refund of the money paid.

Cancellation within 1 week of arrival 

For all cancellations made within 1 week prior to arrival date 100% of the total sum paid will not be refunded.

If you leave site early for any reason Cerchio Del Desiderio will not issue any refund for unused nights.

Unfortunately, in some circumstances Cerchio Del Desiderio may have to cancel your booking. In these circumstances we will offer you a full refund of any fees paid or the option of an alternative date (with you paying any additional cost or receiving a refund in respect of a price difference). No other compensation is available.

Changes to your booking

If you want to amend your booking, you must notify Cerchio Del Desiderio as soon as possible. Subject to availability, amendments to your booking can be made up to 48 ore your arrival at the Site. Amendments to bookings are subject to availability.

For transferable date changes and cancellations please refer to our Cancellation Policy above.

Large Event, Public Holiday Booking Cancellations

For cancellations on bookings during large National and Regional events, festivities and/or public holidays no refunds will be given, and all monies will be for forfeited.

Arrival and Departure

It is important that you report to the Site Reception on arrival, before going to your accommodation and pay any outstanding balance on your booking and any additional fees. Unless agreed prior self-check in.

Self-Check in, if arriving outside of our reception opening hours, self-check in can be offered with clear guidance on how to enter your room. All self-check in guests must submit their Identity card or Passport via email, or WhatsApp prior to arrival and ensure full payment is made.

Check in is from 4pm, arrivals after 8pm will be left self-check in detail via WhatsApp or email.

If you wish to arrive earlier, please contact Cerchio Del Desiderio prior to your arrival and they will do their best to accommodate your request, but this cannot be guaranteed.

For advance bookings, if not notified otherwise, your accommodation will be held until midnight on the day of your arrival, after which it will be put up for re-sale and your booking treated as a cancellation with your monies retained.

Accommodation must be vacated by 11am on the day of departure unless otherwise agreed with the Site Team. Late check out Departures after 11am are subject to availability.

Subject to availability, we accept reservations up to dusk on the day of your arrival.

Management and Behaviour onsite

Our Site Managers and their teams are fully empowered in all aspects of Site operation and management. Cerchio Del Desiderio fully supports its Site Managers and teams in dealing with matters of policy at their sole discretion when the need arises. In placing a Booking Request, you agree that you and your party will at all times comply with the requests of the Site Managers and their teams.

As the person booking the holiday, you are responsible for the behaviour of all members of the party whilst on the Site.

Any wilful damage to the Site or any other Cerchio Del Desiderio property will result in you being asked to immediately leave the site. If you are asked to leave under these circumstances, no monies will be refunded.

Our customers visit our Site to enjoy the peace and tranquillity. If anyone does not respect this, the Site Manager and their team reserve the right to refuse them admission or ask them to leave the site at any time. If you are asked to leave under these circumstances, no monies will be refunded.

The Site Manager reserves the right to ask you to leave site, in the opinion of the Site Manager, if you have displayed unreasonable behaviour (this includes but is not limited to, excessive noise, wilful damage to the Site or other people’s property and abuse of our staff) with no refund given.

To respect the enjoyment of others, quiet time is between 11:00pm and 7am. There is to be NO amplified music in open public areas and No music is allowed on site after 10.00pm.

To protect our land and olive groves, the burning of foraged wood is strictly prohibited. BBQ can be used in the communal BBQ area for all guests. Open fires unless set up in designated areas by Cerchio Del Desiderio are also prohibited. No structures can be tied or secured to trees or vegetation. Any structures that are or are judged to be causing damage to the site will be taken down or removed. The site team reserve the right to do so without prior consent and wholly at the site teams’ discretion.


Dogs are welcome on our sites at an additional cost per stay, but all Dogs must be kept on leads at all times and any fouling must be collected and disposed of. A maximum of 2 dogs per accommodation are permitted onsite. If there is an incident onsite involving your dog please note that you may be asked to leave the site immediately and no monies refunded.

Dog prohibited rooms where dogs are not permitted are Luna Stella Yurt and Snow Dome.


We want you to have an enjoyable holiday. Should you have cause for complaint, please contact our Site Manager immediately who will try to resolve your complaint and advise you of our complaint’s procedure.

We ask you to note that if you do not give us the opportunity to resolve the problem by reporting it onsite, we may not be able to deal with any complaint on your return and your rights to claim may have been reduced or forfeited.

If, at the end of your stay with us, you feel we have not dealt with your complaint satisfactorily, we ask that the main booker submits a written complaint within 28 days of your return home to: 

Cerchio Del Desiderio

Contrada Sant Desiderio 56




Email: [email protected]  

Information about you

At times we may request that you voluntarily supply us with personal information. Generally, this information is requested when you request information and/or services from us. We may gather and use information about you in the following ways:

We will use your personal information and information we obtain from other sources for administration and customer services, for marketing, to deliver our services to you, to analyse your purchasing preferences and to ensure that the content, services and advertising that we offer are tailored to your needs and interests. We may need to share your information with our service providers and agents for these purposes.

We intend to continue improving the content and function of our Website. For this reason, we monitor customer traffic patterns and Website usage to help us improve the design and layout of our website and provide content that is of interest to you.

By providing us with your personal information you consent to our processing your personal data for the above purposes. We will only use the information that you provide to us for the purposes contemplated in these Terms, informing you about similar services which we provide (unless you tell us that you do not want to receive this information) and improving the services which we offer to customers.

We may share your information with our affiliates and/or business partners for marketing purposes or we may send you information about other organisations’ goods and services. We may contact you by post, telephone, fax, email or other electronic messaging service with offers of products, services or information that may be of interest to you. By giving us your contact details you consent to being contacted by these methods for these purposes. If you do not wish to receive marketing information from us or our affiliates and/or business partners other than the information you have requested, please indicate this on registration or contact us using the details below.

If we (or any part of us) enter into a joint venture or are sold, transferred to or merged with another business entity, or if our business structure changes, the information that we hold about you may be disclosed to the new business partners or owners, although your personal information will still only be used in accordance with these Terms.

We employ security measures to protect your personal information from access by unauthorised persons and against unlawful processing, accidental loss, destruction and damage. We may retain your personal information after we have ceased using it for the purposes set out in these Terms, or for as long as the law requires.

You are entitled to obtain details of the information that we hold about you (for which we may charge a small fee). You may also ask us to make changes to the information we hold about you or your marketing preferences to ensure that it is accurate and kept up to date. If you wish to do this, please send an email to [email protected] .

We may use information obtained about you from cookies (files which are sent to us by your computer or other access device) which we can access when you visit our website in the future. We do this to allow us to identify users and personalise the Website wherever possible. The cookies store small pieces of information about our users, such as names and email addresses. This means that on future visits too our website, we can identify past users. We may access cookies stored on your computer when you visit our website in future or when you open an email from us.

If you want to delete any cookies that are already on your computer, please refer to the instructions for your file management software to locate the file or directory that stores cookies. Any cookie whose name starts with UTM is a Google Analytics first party cookie. If you want to stop cookies being stored on your computer in future, please refer to your browser manufacturer’s instructions by clicking “Help” in your browser menu. Further information on deleting or controlling cookies is available at www.aboutcookies.org. Please note that by deleting our cookies or disabling future cookies you may not be able to access certain areas or features of our Website.


Please read this section as it is important that you understand what you are agreeing to

Nothing in this section limits or attempts to limit our liability for:

  • Death or personal injury caused by our negligence; or
  • Fraud or fraudulent misrepresentation; or
  • Any breach of the obligations implied by Section 2 of the Supply of Goods and Services Act 1982; or
  • Losses for which it is prohibited in Section 7 of the Consumer Protection Act 1987 to limit liability; or
  • Any other matter for which it would be illegal or unlawful for us to exclude or attempt to exclude our liability.

Subject to the matters detailed above, if we fail to comply with these Terms, we shall not be responsible for any losses that you suffer as a result, except for those losses which we could reasonably foresee would result from our failure to comply with these Terms.

In addition to the above, we shall not be responsible for any:

  • Loss of income or revenue;
  • Loss of business
  • Loss of anticipated savings
  • Loss of data

Our maximum liability shall be no more than to refund the amount paid by you for the holiday.

As our Site is located within ‘nature’ environment, we do not accept responsibility for any damage, injury or inconvenience caused by plants, wildlife or insects.

Cerchio Del Desiderio does not accept responsibility for anything that adversely affects your holiday that is outside of our control. These circumstances are known as ‘Force Majeure’ events and are circumstances that Cerchio Del Desiderio could not, even with due care, have foreseen or avoided. Such circumstances include (but are not limited to) war, civil unrest, industrial action, terrorist activity, natural disaster, fire, adverse weather conditions, foot and mouth disease and all other similar events outside of our control. Cerchio Del Desiderio will endeavour to manage any problems caused as a result of a Force Majeure event but shall be under no obligation to do so and shall not be liable to you for any losses caused by a Force Majeure event.

Reference to any products, services or other information belonging to third parties does not imply or constitute an endorsement, sponsorship or recommendation by Cerchio Del Desiderio. Links to other services not operated by Camp Katur are provided solely for your convenience. Cerchio Del Desiderio accepts no liability for any products services or other information provided by third parties.

Other Important Information

Any photographs, descriptions or advertising we issue, and any descriptions or illustrations contained in our catalogue, or brochures or on our website, are issued or published solely to provide you with an approximate idea of our Site and services. They do not form part of the contract between you and us.

If any court or competent authority decides that any of the provisions of these Terms are invalid, unlawful, or unenforceable to any extent, the Term will, to that extent only, be severed from the remaining Terms, which will continue to be valid to the fullest extent permitted by law.

If we fail at any time while these Terms are in force, to insist that you perform any of your obligations under these Terms, or if we do not exercise any of our rights or remedies under these Terms, that will not mean that we have waived such rights or remedies and will not mean that you do not have to comply with those obligations. Any waiver of a default by us does not mean that we will automatically waive any subsequent waive by you. No waiver by us of any of these Terms shall be effective unless we expressly say that it is a waiver and we tell you so in writing.

A person who is not party to these Terms shall not have any rights under or in connection with them under the Contracts (Rights of Third Parties) Act 1999.

You may not transfer any of your rights or obligations under these Terms to another person without our prior written consent, which we will not withhold unreasonably. We can transfer all or any of our rights and obligations under these Terms to another organisation, but this will not affect your rights under these Terms.

These Terms and any non-contractual obligations relating to these Terms shall be governed by and interpreted in accordance with Italian law. You and we both agree to the exclusive jurisdiction of the Italian  courts. This contract shall be concluded in the Italian and English language.

We look forward to you Glamping with us.


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